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Knowledge base
What is a Friendship Lamp?
General Questions
7
General questions about the lamps
Limitless Colors of the Friendship Lamps
Do I need to have power adapters for different countries?
Can I connect my Friendship Lamp to multiple groups?
What's the maximum distance between two lamps?
View all 7
How the Friendship Lamp works
4
How to use your Friendship Lamp
The Color Codes of the Friendship Lamp
How many lamps can be connected together?
How long do the lamps stay on for?
Setting up your Friendship Lamp
Set up instructions
6
LuvLink App Setup
How to set up your Friendship Lamp
Connecting to the lamps in your Group
How to use your Friendship Lamp
What is a GroupID and how can I enter it?
View all 6
Troubleshooting
7
My lamp is not sending/receiving colors
How to go back to the setup mode
What do I do if my lamp is red?
Help! My Friendship Lamp is stuck on purple!
I'm stuck on the "Credentials Saved" screen!
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Your Order / Delivery
Friendship Lamp Order
5
Placing Your Friendship Lamp Order
Tracking your order
How to cancel an order
Our return and refund policy
Haven't heard from us?
Shipping FAQs
4
Shipping and Delivery Times
Can I ship to multiple addresses?
Where can I find my invoice?
Christmas Delivery Questions
Connected Photo Frames
Getting Started
1
Quick Setup
Help Desk Software
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