If you don’t see your photos in the Frameo app, it might be due to the app lacking permission to see your photos.

 

How to Allow Access With an iPhone or iPad:

  1. Open the Settings app and scroll down until you find the Frameo app in the list and press it
  2. Select Photos
  3. On older iPhone/iPad versions: Select Read and write
  4. On recent iPhone/iPad versions: Select All photos (or Selected photos)
  5. Close the Frameo app and open it again

How to Allow Access With an Android Phone:

  1. Open the Settings app
  2. Press Apps & notifications
  3. Scroll down until you find the Frameo app and press it
  4. Go to Permissions
  5. There should be a checkmark next to both “Camera” and “Video”. If not, press these to set a checkmark
  6. Close the Frameo app and open it again