Frame Stuck on Startup

If your frame is stuck on the startup screen, fails to boot, and seems to load forever, there may be a problem with the flash memory or the power adapter of the frame. This could cause similar issues such as having a black screen or in any other way seems to have a problem turning on.

This problem most commonly occurs if the frame has been unplugged while running, or in the case of a power outage or a power surge.

Here are some helpful troubleshooting steps to fix this issue.

Unplug the Frame

Turn off the frame, then unplug the power cord from both ends for at least 5 minutes before plugging it back in.

Try Another Power Outlet

Plug the frame into a different power outlet to see if the outlet is causing the issue.

Try Another Power Cord

If possible, try using a similar or identical power cord with the frame to check if the cord is causing the problem.

If none of the above seem to solve the problem, please get in touch with our support team at or submit a ticket here.

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