For Classic Friendship Lamps and Modern Range Lamps (Cube, Tower, Cylinder, and Home Lamps)
To reset your LuvLink Friendship Lamp to the initial WiFi setup mode, simply hold down the top sensor plate for about 3-5 minutes, or until the lamp turns dim red. You'll see the lamp cycle through all the color options, and it will eventually settle on dim red.
If your Friendship Lamp is unresponsive on the touchpad and it is stuck on a specific color - like purple, blue, or yellow, it may not cycle through the colors as usual. Just continue holding the top for the full duration, and it should change to dim red.
For Infinity Friendship Lamps and Infinity Voice Range
To enter the setup mode with your LuvLink Infinity Range, you will need to use a pin and insert this into the 'Reset' pinhole found underneath the lamp. The Infinity Range will go to a rainbow color before turning dim red when it is fully reset.
Alternatively...
If the above instructions don’t work for you, unplug your LuvLink Friendship Lamp or Infinity Range, turn off your WiFi at the router, wait for 10 seconds, turn the router back on and plug the lamp back in.
At this point, the lamp should turn blue and then dim red, meaning it is in WiFi setup mode.
The Next Steps...
When the lamp is dim red, it means it is ready to be setup and needs to be connected to your WiFi. Go to the LuvLink App on your phone and start with the setup.
You will find the step by step App Setup Guide on the following links:
Friendship Lamps Setup Guide - LuvLink Classic and Modern Lamps
Friendship Lamps Setup Guide - LuvLink Infinity Range
If you need help setting up your LuvLink Friendship Lamp, please reach out to our Support Team through this contact form.