If your Wi-Fi network does not appear in the available networks list, it's probably because your frame isn't compatible with that Wi-Fi network.
Here are the basic troubleshooting steps to fix this.
Step 1: Check if the frame finds any networks at all
If your frame detects other Wi-Fi networks, like a mobile hotspot or a neighbor's Wi-Fi, it indicates that the frame's Wi-Fi functionality is working. You can proceed to Step 2.
However, if the frame fails to detect any other Wi-Fi networks as well, it suggests a potential issue with the frame's network chip, requiring replacement.
Please reach out to Luvlink via email at support@luvlink.com or submit a ticket here.
Step 2: Make sure your Wi-Fi runs 2.4 GHz
The Luvlink Connected Frame only supports the 2.4 GHz network band at this stage. So if your Wi-Fi uses the 5 GHz network band, your frame will most likely be unable to find and connect to the Wi-Fi.
To enable the 2.4 GHz bandwidth, we suggest that you seek assistance from someone tech-savvy or get in touch with your internet service provider.
Step 3: Channel selection
Please check and confirm that your WiFi network's 2.4 GHz signal uses channel between 1 and 11.
Channels 12, 13 and 14 are banned in several countries and the frame won't be able to detect the Wi-Fi if it uses an illegal channel.