Our LuvLink Friendship Lamps are only compatible with 2.4Ghz WiFi at the moment. This is the current standard and has better range, although most new routers have an option for both 2.4Ghz and 5Ghz WiFi.
If you have this type of router and your WiFi does not appear when scanning for available networks during the lamp's setup, please check your WiFi settings and ensure that the 2.4Ghz bandwidth is enabled or selected for the LuvLink Friendship Lamp to connect to. Most routers allow both frequencies to be selected.
Checking Your WiFi Security
If you encounter any issue following the App Setup Guide and the LuvLink Friendship Lamp refuses to connect to your home WiFi, it is possible that your router has security settings that prevents the lamp to connect.
Please check your WiFi settings and ensure that the WiFi security is WPA as this is the standard setting that is compatible with the Friendship Lamp.
Checking if your WiFi is on 2.4Ghz and that the WiFi security is WPA is as easy as looking into the information printed on your router, or you may reach out to your internet service provider and they can help you with this.
If you have questions or need assistance in getting your LuvLink Friendship Lamp connected, please reach out to our Support Team through this contact form.