How to Go Back to the Setup Mode

So you’ve successfully setup your LuvLink Friendship Lamp and had it connected to your WiFi—but now it’s suddenly not working as expected.

Maybe it’s frozen on a color and just doesn't respond to touch at all. Don’t panic—this can sometimes happen after a power outage or a brief WiFi hiccup, and it’s usually easy to fix.

The first thing to try is simply unplugging your lamp and plugging it back in. Often doing this allows the lamp to automatically reconnect as long as your WiFi is up and running. 

Remember: Friendship Lamps rely on a stable WiFi connection to work properly, so it is good idea to always check your WiFi/ internet connected before starting troubleshooting step.

For LuvLink Friendship Lamps –Classic Lamps and Modern Range:

To go back to the initial setup mode, you will need to gently touch the top sensor pad until the LuvLink Friendship Lamp turns dim red, usually for as long as  for 3-5 minutes. The lamp will usually cycle through all the color options multiple times before it settles on a dim red.  

In cases wherein the Friendship Lamp is stuck or frozen on a certain color, it may not cycle through the color options as it usually does, but it should eventually turn dim red after being held down on the top sensor for that long.

For the LuvLink Infinity Range:

If you have a LuvLink Infinity Lamp or an Infinity Voice, you'll need to insert a pin into the "Reset" pinhole found underneath the unit. The lamp will fill up with a rainbow of colors before settling on dim red.

Other Ways to Reset Your LuvLink Friendship Lamp:

1.  Although, this is most likely unnecessary, you may turn off your router, unplug your lamp and then plug it back in. At this point, the lamp should turn blue and then dim red.
2. If your Friendship Lamp has been previously setup and added on the LuvLink App, you may go into settings and do a Factory Reset.

The Friendship Lamp Is Dim Red... What to Do Next?

Once you see the dim red light on your lamp, it's time to go back to the LuvLink App, setup the lamp again, and reconnect it to your WiFi. Below are the easy steps to get your LuvLink Friendship Lamp back on and glowing with others in your group.

1. Tap on ‘+ Add Device’ 
2.  Choose ‘Connect to an existing Group’
3.  Enter your GroupID or select it from the drop-down menu
4. Follow the prompts to connect until you get to WiFi Configuration screen.
5. Select your WiFi network from the list and enter your password.

Here's the full App Setup Guide with detailed instructions and a video to walk you through the process: App Setup Guide—LuvLink

If you need more help with the setup or encounter any issue at all, please fill in this contact form to reach our Support Team.

On the contact form, please choose 'Lamp Troubleshooting,'  add your GroupID and MAC IDs of your lamps, and summarize the issue that you are experiencing.  

This will help us identify the problem and make sure you're lamps are working perfectly! :)