Troubleshooting

troubleshooting help

My lamp is not sending/receiving colors
Sending and receiving colors is the most important feature of our Friendship Lamps and if you're having an issue, it's most likely very easy to fi...
Mon, 10 Jan, 2022 at 12:59 PM
How to go back to the setup mode
To go back to the setup mode, you will need to hold down on the touch pad for about 2-3 minutes. It will cycle through the colors multiple times and finally...
Mon, 10 Jan, 2022 at 1:01 PM
What do I do if my lamp is red?
When the lamp is red, it means it is not successfully connected to WiFi. It may be that your internet is not connected or you have changed / updated you...
Mon, 10 Jan, 2022 at 1:03 PM
Help! My Friendship Lamp is stuck on purple!
When your Friendship Lamp is stuck on purple, it means it is updating. But, if it seems to be updating for awful long time, you can do something to help...
Mon, 10 Jan, 2022 at 11:43 AM
I'm stuck on the "Credentials Saved" screen!
If you are trying to set up your lamp and you get to the "Credentials Saved" screen and it won't move forward, we would recommend that you se...
Mon, 10 Jan, 2022 at 11:53 AM
What is the MAC ID and how can I find it?
In some situations, you may be asked to find your MAC ID of your Friendship Lamp.  The MAC ID is printed on a sticker on the base of the lamp. However, ...
Mon, 10 Jan, 2022 at 12:28 PM
My lamp randomly turns on!
Is your lamp randomly turning on when no-one has touched it? If you find that the lamp lights up by itself, please check these things:   Is your Gr...
Mon, 10 Jan, 2022 at 1:05 PM