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Troubleshooting

We're certainly keen to help you each step of the way! Find your answers here or contact us!

  • My Lamp Is Not Sending/Receiving Colors
  • How to Go Back to the Setup Mode
  • What Do I Do if My lamp is Red?
  • Help! My Friendship Lamp Is Stuck on Purple!
  • What Is the MAC ID and How Can I Find It?
  • My Lamp Randomly Turns On!
  • Troubleshooting Common Error Messages
  • Why is My Lamp Stuck on Yellow?
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