Does your LuvLink Friendship Lamp randomly turn on by itself —even when no one in the group has initiated to send a touch?
If you find that the lamp lights on its own, or flickers and acts strangely, please read on and take some time to check these things:
1. Check Your GroupID.
Is your GroupID entered correctly? It could be really easy to add in a space, extra letter/ character, or capitalize a letter when it should be lower case. To check your GroupID, you will need to access your Friendship Lamp's settings (cog wheel) on the LuvLink App, open up the GroupID section, and ensure that the GroupID has been entered correctly on all the lamps in your group.
Please visit this this article for a more detailed guide on how to check your GroupID on the LuvLink App: Checking Your GroupID
2. Check Your Power Source.
When you received your LuvLink Friendship Lamp, it came with a USB cord to connect this into a power source. If you're having issues with the lamp, just try using a different power adapter. As long as you have a quality, brand name adapter (such as you'd use for your mobile phone), the lamp should work fine.
To further test this out, you can also plug your lamp into a PC/Mac as this is a cleaner source of power. If it works well on your computer, then you can assume that the issue is most likely connected to your own power adapter.
3. Check if the Multi-Color Feature is Enabled.
If you have already checked GroupID and the power source and confirmed that these are not issue, but your lamp continuously behaves strangely, it is good to also check your Animations Settings on the app and see if the Multi-Color Feature is on.
It is important to note that the Multi-Color Feature is a group setting and applies to all LuvLink Friendship Lamps connected to the same GroupID.
When enabled, the Multi-Color feature will make your lamp turn to the colors of the people in your group who touched their lamps (or sent their color via the app). Please note that picking a new color for your own lamp and sending this to the group will add this to the mix of colors.
You may think that the lamp is acting crazy with all the mix of random colors, but you or another group member may just have turned on the Multi-Color Feature!
4. Check Your Group Activity
Lastly, you may want to check in with other group members to see if someone has been tapping their LuvLink Friendship Lamp. Or perhaps they have sent a virtual touch through the LuvLink App?
Please just check to make sure that no one else is tapping their lamp at the time. :)
If none of the above helped fix this issue, please do not hesitate to reach out to our team through this contact form and let us know as many details as possible.
Note: When creating a ticket, please ensure that you choose 'Lamp Troubleshooting' and also send us your GroupID and MAC IDs of your lamps so that we can identify your issue and quickly assist you in resolving this.