We all know how amazing it is to stay connected with loved ones, even when you're miles apart. The lamps light up in beautiful colors whenever someone in your group sends a touch. But what to do if your Friendship Lamps aren’t communicating as expected?
One of the many useful features of the LuvLink App is the ability to check your GroupID.
This can be especially handy if your LuvLink Friendship Lamp is already set up and connected to WiFi, but isn’t communicating properly with others in the group. Or, maybe your lamp works fine, but lights up randomly when no one in your group is sending a color.
With the LuvLink App, you can easily check if your lamp is in the right group —without needing to reset it or go through the setup process again.
Here’s how to check your GroupID on the LuvLink App:
1. Access your Friendship Lamp's settings.
2. Open up the GroupID tab.
3. Either choose the GroupID from the list, or manually type it in to ensure accuracy, then press 'Save'
Remember: When entering the GroupID, please ensure that all are lowercase, without spaces, and the only allowed special character is an underscore _. Please ensure that you enter exactly the same GroupID that was generated in the LuvLink App (or the one provided to you with your group admin.
If none of the above helped fix this issue, please do not hesitate to reach out to our team through this contact form and let us know as many details as possible.
Note: When creating a ticket, please ensure that you choose 'Lamp Troubleshooting' and also send us your GroupID and MAC IDs of your lamps so that we can identify your issue and quickly assist you in resolving this.