The heart of our LuvLink Friendship Lamps is the ability to send and receive colors, and if you're having trouble with this, it's usually something simple to fix!
Each lamp connects using a unique GroupID, which is generated during the initial setup.
If your Friendship Lamp isn't sending or receiving colors, the most likely culprit is an issue with the GroupID. Sometimes, a lamp might even turn on by itself — this usually means the GroupID was added incorrectly.
Need more information about the GroupID? Here is an article for your reference: What Is a GroupID and How Can I Enter It?
The LuvLink Friendship Lamp Is Not Receiving Colors
The first thing to check is whether the lamp is properly connected to your WiFi. When you plug it in, the LuvLink Friendship Lamp should display a swirling green light as it connects to your WiFi network.
For the step-by-step instructions on how to set up and connect your lamp to WiFi, refer to the LuvLink App Setup Guide here: Setup Guide | LuvLink
If your lamp is connected to the WiFi but still isn’t receiving colors or greetings from your group, it might be a GroupID issue.
To resolve this, open the LuvLink App, check your GroupID, and make sure it matches the correct group.
If you need further assistance, here’s a full guide to help you check and update your GroupID: Checking Your GroupID
The LuvLink Friendship Lamp Is Not Sending Colors
If the LuvLink Friendship Lamp is connected and receives colors from others in the group but is unable to send colors back when touching the top, this may be due to a touchpad issue. If the top sensor plate (also referred to as the touchpad) is unresponsive, please try the following troubleshooting steps as we work to rule out any potential power supply issues:
- Test the LuvLink Friendship Lamp by plugging it into the USB port of a PC or Mac.
- Try using a different USB cable (other than the one provided with the lamp).
- Use a high-quality adapter/charger brick to plug the lamp into the wall, and try a different outlet in a different location.
If you're still having trouble sending and receiving colors with your LuvLink Friendship Lamp, please reach out to our Support Team using this contact form and be sure to include as many details as possible, such as your GroupID and MAC IDs..
We’re happy to help anytime!