My lamp is not sending/receiving colors

Sending and receiving colors is the most important feature of our Friendship Lamps and if you're having an issue, it's most likely very easy to fix. 

The lamps connect using a GroupID which is added during the initial setup.

If your lamp is not receiving or sending the color, it is most likely because there is an issue with the GroupID. Sometimes, a lamp may even turn on by itself - and the reason is usually that the GroupID has been added incorrectly.

How to Check and Update the GroupID

If you have setup your lamp via the LuvLink App (which gives you access to more features), then all you need to do is to go to App> Settings > GroupID, choose, "Add another GroupID" and once added correctly, press SAVE.

If your lamp is not setup on the App, you will need to place the lamp into its setup mode. This can be achieved by holding down on the touch button for 2-3 minutes or until the lamp turns a dim red. Then you will be able to enter the setup mode using your mobile phone and change the GroupID. 

Here's the setup instructions using our LuvLink App.

When you add in your GroupID - make sure that you add it carefully, without extra spaces and exactly as written. It is case sensitive and may include underscores and also numbers. 

If you're still having an issue - please just send us an email and let us know as many details as possible, including your GroupID, and MAC IDs and exactly how far you were able to get to in the setup.

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