The LuvLink App Setup process should be really easy and straightforward.
Here's what it looks like on the app when you have successfully setup your LuvLink Friendship Lamp and it gets connected to your WiFi:
However, sometimes you might run into a problem (it happens with technology!) If you see an error message, don't panic —most issues can be fixed easily!
Below, we’ve listed some common error messages you might encounter on the LuvLink app, along with easy troubleshooting steps to help you resolve them and get your LuvLink Friendship Lamp connected and the app working smoothly.
1. Unable to Join the Friendlamps Network
Troubleshooting Tips:
- Ensure that your lamp is dim red - simply hold down on the touchpad for 3-5 minutes (for the Modern and Classic LuvLink Friendship Lamps) or insert a pin into the 'Reset' pinhole underneath the lamp (for the Infinity Range).
- Double check your MAC ID (found on the sticker on the bottom of the lamp) and enter this correctly.
2. Failed to Connect to WiFi Error
Troubleshooting Tips:
- Confirm that the 2.4ghz WiFi bandwidth enabled on your router, and that you select this during the setup process on the LuvLink App.
- Confirm that your WiFi security is WPA.
- Ensure that you enter the correct WiFi password. Remember that password is case sensitive, so please check if you have the auto-capitalization on for your device).
3. Connect to Device Failed
Troubleshooting Tips:
- Unplug and plug your LuvLink Friendship Lamp back in and ensure that it is dim red. This can be achieved by holding down on the touchpad for 3-5 minutes.
- Close the LuvLink App, go to your phone's WiFi settings and see if the Friendlamps_XXXX WiFi will appear on the list of available networks nearby. If it does appear, please try to 'Forget' the Friendlamps WiFi network.
- If you have previously setup your LuvLink Friendship Lamp via Bluetooth, please check your phone's Bluetooth settings and also 'Forget' or 'Remove' this device.
- Go back to the LuvLink App and try again with the setup.
If you're still having trouble connecting your LuvLink Friendship Lamp, please reach out to our Support Team through this contact form and let us know as many details as possible and exactly how far you were able to get to in the setup.
Note: When creating a ticket, please ensure that you choose 'Lamp Troubleshooting' and also send us your GroupID and MAC IDs of your lamps so that we can identify your issue and quickly assist you in resolving this.