What do I do if my lamp is red?

When the lamp is red, it means it is not successfully connected to WiFi.

It may be that your internet is not connected or you have changed / updated your WiFi.

If this is the case, all you'll need to do is to set up the lamp again.

Set up on the LuvLink App

Use the easy to follow instructions using our LuvLink App:   Friendship Lamp Setup Guide with the LuvLink App

Things to Check:

Here's a few things that would be important to check: 

  1. You have the 2.4ghz option selected on your router
  2. You have entered the correct WiFi password (remember that this is case sensitive)

If you have issues in the connection process, please try: 

  1. Using a different device to setup the lamp (use your computer or someone else's phone) and follow through with the set up instructions. 
  2. Connecting to your mobile hotspot as a test connection and then revert back to your own home WiFi.

If you're still having an issue - please just send us an email and let us know as many details as possible and exactly how far you were able to get to in the setup.

Choose "Lamp Troubleshooting" and also send us your GroupID and MAC IDs of your lamps so that we can identify your issue and make sure your lamps are working perfectly!  :)

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