Ready to Place Your Order?
We're so excited that you're almost ready to complete your LuvLink order! We know that sometimes things like adjusting quantities or dealing with checkout issues can happen. But no worries — we’re here to help make the process as smooth as possible!
Below, you'll find simple solutions to common questions that may arise during this process.
I Am Not Able To Change My Order Quantity
If you’re on the checkout page and realize you have more lamps in your cart than you intended to purchase, you can easily change the quantity.
Just click on "Cart" in the top left corner or "Return to Cart" at the bottom to go back and make the adjustments — see the photo below.
Alternatively, you can click this link to head straight to your cart and update the quantity of your LuvLink Lamps.
I'm Having Trouble Processing My Order
If you are having trouble processing the payment or can’t complete your order, try clearing your browsing data or using a different browser. If you're still experiencing issues, please reach out to us via this contact form or use the live chat that you can find on our website for further assistance.
Please ensure that you attach a photo or screenshot of any error message that you encounter on the website for us to check.
Your Welcome Email
We're so over the moon now that you're finally part of the LuvLink family! As soon as you place your order, you will receive a welcome email containing the following information:
- Your order confirmation details
- Your tracking link
I Can't Find My Confirmation Email
If you're unable to find your order confirmation email, there may be several reasons why:
- Your order may still be processing
- The email may have landed in your spam or junk folder :( Please check there.
- You may not have added your email address to the order.
- You may have used a different email address for your order.
- The email address you used when you placed the order may be incorrect.
- Your order was not placed successfully due to a transactional error.
If you reach out to us and provide your order number via this contact form, we'll be able to assist you further. If you don’t have your order number, please just send us your email address and the full name you used when purchasing the lamps, and we'll be able to locate your order.
Need help tracking your order? Please visit this article for more information: How to Track an Order?