Your Welcome Email
We're so excited that you're a part of the Friendship Lamp Family and as soon as your order is on the way, we send you a "Welcome" email with all of your order confirmation details.
It contains important details such as:
- Your order confirmation details
- Your tracking link
I Can't Find My Confirmation Email
If you can't find your order confirmation email, there may be a few reasons:
- Your order may still be processing
- It may have landed in your spam or junk folder :( Please check there.
- You may not have added your email address to the order
- You may have used another email address for your order
- The email address you used when you bought the lamps may be incorrect.
- Your order was not placed successfully due to a transactional error.
If you send us your order number via the contact form we should be able to help you further. If you don’t have your order number please send us through the email address and the full name you used when purchasing the lamps and we should be able to locate your order.
I Am Not Able To Change My Order Quantity
If you are on the check out page and you have realised that you have more lamps in your cart that you were looking to buy, you can change the quantity by going back to your cart.
You can do that by clicking "Cart" on the top left corner or clicking "Return to Cart" on the bottom, please see below:
Alternatively you can just click on this link https://www.luvlink.com/cart and it will take you back to the cart, so you should be able to correct the quantity of your lamps.
I Have Issues Processing My Order
If you having problems processing the payment or just can’t complete your order for some reason, try clearing out your browsing data or using an alternative browser, if you still experiencing issues please contact us via this form or a live chat available on our website.
Need some tracking help? Please see our page on "Tracking your order"