The fun begins when the LuvLink Friendship Lamp is fully set up and connected to your WiFi. The first thing you need to do is ensure that your lamp is successfully connected to your WiFi.
Please refer to the full LuvLink App Setup Guide to setup and connect your lamp to your WiFi: Setup Guide - LuvLink
When plugged in, the lamp will go through the startup colors and swirl green as it connects to your WiFi, and then turn off.
At this point, your LuvLink Friendship Lamp is ready to connect to others in your group! Simply tap on the top sensor plate to send your personalized color to the group, letting your loved ones know you're thinking of them.
Here's How it Works:
When a Friendship Lamp is touched, all lamps connected to the group will light up with the color that was sent, flashing/pulsing for a few seconds before staying on that color for 30 minutes by default.
The flashing or pulsing can be changed to a different pattern under the Animations Settings, while the length of time that the lamp will stay on since the last color sent can be extended (for up to 24 hours!) under the Dimming Time feature on the LuvLink App.
So, How Do You Connect to Other Lamps in the Group?
To connect to other LuvLink Friendship Lamps in your group of friends, family, and loved ones, you need to be on the same GroupID. This means that each member needs to enter exactly the same GroupID on each Friendship Lamp during the setup process.
It's really easy to connect to a group as it is part of the initial setup process using the LuvLink App.
1. Create a New Group
If you’re the first one in your group to set up a LuvLink Friendship Lamp, you’ll want to choose this option. The LuvLink App will automatically generate a unique GroupID that you can share with anyone you want to connect with later.
Be sure to save this GroupID— either take a screenshot, or share this to the rest of the group via email or any messaging app you prefer!
Please note that the person who creates the group will be the admin. The Group Admin will need to approve the other Friendship Lamps that are joining the group, and they will have access to the settings of all lamps that are already in the group. All the other members will only have access to the settings of their own lamp.
2. Connect to an Existing Group
If you already a GroupID provided to you by a friend or loved one, simply choose this option on the LuvLink App— no need to create a new group! This will allow you to enter the same GroupID that was shared to you by your Group Admin for you to join the group.
Here's an article that explains everything you need to know about what a GroupID is: What Is a GroupID and How Can I Enter It?
All the Friendship Lamps are swirling green, but not communicating?
If the LuvLink Friendship lamps are showing a swirling green light when plugged in but not lighting up when someone in the group touches theirs, it’s usually due to an issue with the GroupID.
The most common cause is a mistyped GroupID (it's totally easy to miss some letters/ digits, or even enter an extra space). Check with your Group Admin to confirm the correct GroupID, and make sure you’ve entered it exactly the same—it should be all lowercase with no extra spaces anywhere.
In some cases, if the GroupID is missing entirely, the Friendship Lamp may get stuck on yellow, so it’s worth double-checking that as well.
Here's the good news!
If your LuvLink Friendship Lamp is already connected and set up on the LuvLink App, you can check the GroupID by accessing your lamp's settings on your dashboard (the cog wheel beside your lamp).
Simply open the GroupID tab, then make the necessary changes, and hit the 'Save' button before going back to your dashboard.
Check out this article to explore this specific feature of the LuvLink App to easily check your GroupID: LuvLink App Features | Checking Your GroupID
If your Friendhsamps are still not communicating despite following all the tips above, please get in touch with the LuvLink Support Team through this Contact Form. Please ensure that you include your MAC ID and GroupID so that we can help you out!