You are just starting setting up your Luvlink Friendship Lamp, and you are wondering what part of the setup process you are in and what each lamp color means? This guide with help you out!
The lamp lets you know exactly what stage of the setup process it is on with this color codes:
Dim Blue - I am just turning on and connecting!
Dim Red - I am unable to connect to the WiFi and would like to be set up.
Dim Purple - I am downloading and installing an update. Just wait until I'm swirling green and ready to go!
Dim Orange - Connected to WiFi and not to the internet.
Dim Yellow - Awaiting approval from your group.
Swirling Green - I am connected and ready to go!
Is your lamp stuck on a color?
PURPLE: If your lamp is stuck on purple, it means it is going through an update and will go to swirling green when it is completed. If it is taking an long time, we'd recommend that you unplug the device and plug it back in. Then, you can check the firmware on the app to see if the lamp is on the latest firmware.
In some instances, the lamp will be stuck on purple if it is unable to connect to the WiFi due to some restrictions on your router.
YELLOW: If your lamp is yellow, please reach out to the Group Admin (the first person who setup the Group) so that they can approve your lamp into the group. Once done, the lamp will go to swirling green indicating that you're ready to go!
There could be other factors that could cause the lamp get stuck on yellow. It could happen when the WiFi connection drops out (usually due to an outage) or if there is an issue with the power source that your are using.
ORANGE: If your lamp is orange, it means that your lamp is not connected to the internet. Here's a few things for you to check:
- Please ensure that the router is providing an internet connection
- Please ensure that your router does not have restrictions on new devices
- Please check to see if your router is a standard home WiFi Router, or an Enterprise network.
GREEN: If your lamp is swirling green, but does not communicate with other lamps in your group, it could mean that you are not using the same GroupID. Please refer to this article for helpful instructions in checking your GroupID: GroupID steps.
If you need any further help with this, please get in touch with our Support team.